SUPPORT SERVICES INCLUDED IN THE PACKAGE
Pipeline for multi-tiered incident resolution:
- L1. A group of people who support users.
- L2 is a group of people who help with technological issues.
- L3. A group of app developers.
Descriptions of the IT facilities and processes in detail:
- Ticket settlement SOPs, transition and crisis control SOPs, and CI/CD flows
- Maps of networks.
- Database for configuration control.
- Plan for infrastructure enhancement.
Users' self-service instructional materials:
- Pages from the knowledge base.
- Frequently Asked Questions
- Manuals for users.
Improvements in user retention and adoption:
- Testing and monitoring of the user experience.
- User interface tests and surveys, with CSAT development proposals focused on the findings.
Assessments in regulatory enforcement.
- Benchmarking the IT setting against PCI DSS, HIPAA, and other regulations.
- Plans to close the compliance void.
Reporting that is consistent and transparent:
- Reports on service levels.
- Reports on maintenance.
- Reports on health checks
- Reports on security assessments.
- Reports on incidents that have a root cause review.
Looking for a Result-Oriented IT Support Provider?
To improve the reliability of your IT facilities, BitsbeatIT support team will ensure constant surveillance and prompt resolution of observed and confirmed accidents.